FAQs

• I need to complete training but am not able to login to Pratum Academy.
  Pratum Academy, formerly EVU, requires annual training sessions that are prov...
• OneSite: Launching the OneSite New Experience
  Automatically Launch New OneSite 1. Log into the OneSite Classic Experience2....
• How do I reset my e-mail password? (Property)
  If you work on-site and you have lost your password for your current e-mail, ...
• Where can I find information on Resident Portals?
  Pratum's Intranet hosts a RealPage Support Tab that holds product information...
• Unable to Login through Unified Platform - Fatal Error. What do I do next?
    When clicking on the OneSite tile to login to OneSite, you get one of two e...
• How do I log into iDoc?
    Open Chrome and enter the web address for iDoc in your browser https://idoc...
• How do I enable IE Mode for Microsoft Edge?
  Edge Preference Setting Around June 2021 Microsoft made an update to Windows ...
• How do I update the VPN Password on my computer?
  After updating your network/computer password you will also have to update yo...