When clicking on the OneSite tile to login to OneSite, you get one of two errors:

• Fatal Error.. could not locate login shell
• Fatal Error.. could not reauthenticate use

Why does this happen

This is typically an environmental problem with the computer where it cannot find your user information.

How can I fix this?

Clear the cache and cookies stored in your browser to make sure the software is working with a fresh set of instructions and avoiding any future issues.  For more information on clearing cache and cookies, please see below: 

Clear cache and cookies in Chrome:

1. Click the Tools menu (three dotted lines in the upper-right corner).
2. Select History.
3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.

Clear Cache and Cookies

1. Click the Menu icon at the top-right corner of the screen, then click Settings.
2. Click on Privacy, search, and Services from the list of options on the left-hand side under Settings.
3. Scroll down to Clear browsing data and click Choose what to clear.
4. Change the Time range at the top to All Time and check the boxes next to Cookies and other site data and Cached images and files. Then, click Clear now.