A manual payment has been returned by the bank because of non-sufficient funds (NSF), a closed account, etc., and you need the ledger to reflect this activity.
To enter an NSF:
1. Go to Navigation Menu > Residents
2. Locate and View next to their name
3. Go to the Ledger tab
4. Next to the payment that was returned, click View
5. Click Return Item (NSF)
6. Enter the NSF Fee Amount
7. Select Yes next to Charge return fee
8. Select Yes next to Charge late fees if pending
9. Select NSF (or the appropriate alternative when applicable) in the Reason for return item dropdown box
2. Locate and View next to their name
3. Go to the Ledger tab
4. Next to the payment that was returned, click View
5. Click Return Item (NSF)
6. Enter the NSF Fee Amount
7. Select Yes next to Charge return fee
8. Select Yes next to Charge late fees if pending
9. Select NSF (or the appropriate alternative when applicable) in the Reason for return item dropdown box
10. Click Post
Additional Information
Any associated NSF charges will show on the household's Resident ledger regardless of which ledger the check was originally posted to.The Return Item (NSF) button is only applicable for manual transaction/payments. It is not available for scanned/electronic payments since the NSF is processed by the issuing bank and will automatically appear on the ledger.