When scanning a payment, the MICR is read incorrectly and you need to manually enter it to the system. You need to repair this line.
Option 1. To repair this line:
1. Click the MICR tab
2. Next to MICR tab, click the Help option
3. Verify if all the MICR digits at the bottom of the check match with the corresponding characters
4. Once it is corrected, click Repair
5. Enter amount and other required details
6. Click Upload
Option 2. If the payment is an IRD type such as a Money Order or Cashier's Check where the document number is listed first in the MICR line, you may re-order the MICR Line as follows:
1. After scanning the payment, replace the MICR line using the below format with "t" and "o" representing the symbols that separate the routing and account number. Enter the document number in the next line:
t<Routing Number>t space <Account Number>o
2. Click Repair
3. Click Upload
3. Click Upload
Option 3. If the above processes do not apply or the payment still does not succeed, you need to manually post the payment to the Ledger and deposit the payment directly to your bank. To post the payment to the Ledger:
1. Go to the Navigation Menu > Residents
2. Locate the Applicant and click View next to their name
3. Go to the Ledger tab
4. Make sure that you are on the Resident ledger, Resident sub-journal
5. Click Enter Payment > Enter Manual Payment
6. Fill out all the necessary fields > Process Payment