Balance is normally ‘blue’ in color. If the balance is ‘red’ in color, this indicates the ledger may be prepaid and delinquent at the same time.
Two amounts will appear beside the balance: Prepaid amount and Delinquent amount. To view the transactions that affect the two amounts, select the Open button. Once the open prepaid amount is applied to an applicable charge, or the open delinquent amount is paid, the balance will return to ‘blue’.